What do I do if there is an emergency in my new home?
Emergencies are classed as:
- Complete failure of the heating system and/or hot water system. *
- Water leak that cannot be contained.
- Complete failure of the electrics. *
- Flooding caused by blocked drains that threatens to enter the home.
- Lock not working on downstairs door or a damaged downstairs window causing a loss of security.
- Alarm system not working.
- Roof leaks. (If the problem is caused by major storms please call your buildings insurance company in the first instance also note that health and safety regulations prevent anyone from working on a roof in bad weather)
* Before reporting an emergency please ensure that the problem is not caused by a general electrical or gas failure in your area.
In the event of an emergency in your new home, all problems should be reported to the JA Ball New Homes Customer Service Department NOT to your site manager or sales representative.
If you have an emergency out of normal office hours, or on weekends, bank holidays and over the Christmas period you should use the emergency number provided.